FAQS/Shop Policies

-ALL SALES ARE FINAL-

Vinclox is not able to accept returns, refunds and exchanges at this time. We hope that as our company grows, we will be able to offer an exchange and return system.

Vinclox is NOT responsible for any lost or stolen item, once you’ve been provided a tracking number & your item is in the possession of USPS.

We ship both national & international. The buyer is responsible for shipping costs and customs (if any). We ship within 1-3 business days & a tracking number is provided.

Please ask all the questions about an item, if you need more information before making a purchase. We try our best to provide every detail of the item, to ensure you a smooth transaction.

Most items in the shop are high end vintage pieces, that have been floating around for decades. We handpick all items to give you great, durable and sustainable quality, and a great experience overall.

Please contact us with any issues before leaving a feedback. Email us at shopvinclox@gmail.com with your name, order number. If you feel your package was lost or stolen or any related issues dealing with delivery, please contact USPS! 

Most importantly, we appreciate each & every one of you making our mission possible. We care about our planet, so by buying vintage & second hand items, you are becoming part of the solution by reducing waste and reusing what is already made and available. We also guarantee you”ll stand out with a unique one of a kind item.